Dealing with People, Lawmakers Will Keep This Secret?

Here's a discussion of a guide to dealing with "distressed constituents", by which is meant, not constituents who have been impacted by a natural disaster, or the recession, but those, not to put it mildly, who are nuts. (My term, not theirs.)  Anyone who has dealt with the great American public knows they're out there.  H. L. Mencken thought much of the public was.  But it's not something any Congressperson is going to advertise: "hey, I've had my staff read this great guide so now we'll be able to deal with you better."