As technology and society grow more complicated, the easy out for managers of an organization is to offload their uncertainties and angst to a consultant. At the very least it kicks the problem down the road. Sometimes more time is all that's needed to gain some clarity, perhaps even to have the problem solve itself. Sometimes more time enables the organization to learn to deal with the new. Sometimes the troublemakers who are raising cain about an issue have grown up, gone out, or gone to the grave, and some other issues are being raised by other troublemakers.