I wrote earlier on my memories of various trials of adding pictures/TV to the telephone--all of which failed.
GovExec has a piece which may summarize the change from the pandemic:
"“The most important outcome of the pandemic wasn’t that it taught you how to use Zoom, but rather that it forced everybody else to use Zoom,” Autor told me. "We all leapfrogged over the coordination problem at the exact same time.” Meetings, business lunches, work trips—all these things will still happen in the after world."
It's an important point--just knowing that people with whom you need to communicate use the new method is great. It's rather like 20 years ago when you knew someone might have an email address, but maybe they only remembered to check it once in a blue moon, so you'd use the telephone instead of email.
