My wife and I use Kaiser for health care. It works well, testing, drugs, specialties, all under one roof (at least metaphorically because there's one database and efficient handoff from one provider to the next).
Unfortunately Kaiser doesn't do dentistry, so when significant problems crop up we're thrown into a different world:
- each provider has her own set of questions to obtain personal data and health history, allergies, drugs, etc.
- each provider has a process to move information back and forth, sometimes still including the use of fax!!!! (This is the 21st century, people).
- each provider has a separate website which may or may not have been updated and which have their own structure and feel.
- referrals from one to another are a bit kludgey.
- transparency is often lacking.
Otherwise the people are nice and capable. Just operating within a poor structure.
