Ms Sullivan, C-Span and the FBI

I was channel surfing, partially catching Fran Sullivan, GWB's staffer over DHS, etc.  Quite interesting, in that she's coming from a bureaucratic perspective, and some of the audience were also bureaucrats (i.e Chertoff, Ben-Veniste).  One thing which caught my attention in the area of sharing data was mention of the FBI's case file system.  As she observed, if the key to your filing system is a case tied to an individual, and all information gets entered in that system, you're liable to be unable to find  data which doesn't.  Unfortunately the case file is embedded in the FBI's DNA, so their ability to design their software is limited.  Rather like FSA's reliance on county files.