Washington Post yesterday had an article on the difficulties caused by SSA's switch to remote service. The agency has over 1200 field offices.
I'd love to see a comparison of SSA and FSA operations during the pandemic. FSA would, I think, come out better, mostly because farmers have a history of interacting with their local office because farm programs are annual while usually people only need SSA once. That may be oversimplification, but that's my guess.
But I'd also expect other differences, partly due to the county committee structure, partly the clientele, partly different histories and norms.
SSA does have unions, as opposed to the NASCOE and farm loan groups. They also have at least one Facebook group, as with FSA restricted to active and retired employees.
