It turns out a researcher at Illinois State University did a survey in 2019 of Illinois FSA personnel (CED's, DD's, etc.) which concluded:
The USDA Farm Service Agency replaced paper mailings with GovDelivery electronic communication in order to increase efficiency and reduce costs. This case study presents evidence from one state indicating a perception among local FSA officials that GovDelivery does not allow them to effectively serve their constituents. A gap in reliable rural Internet service and low usage of smartphones in place of rural broadband may contribute to the extremely low open rates for GovDelivery email notifications. Findings suggest that electronic-only communication does not allow the agency to effectively engage with farm owners, operators, and managers.Boerngen, Maria A. “Efficiencyfectiveness of Paperless Communication from the USDA Farm Service Agency.” Journal of ASFMRA, 2019, pp. 27–32. JSTOR, www.jstor.org/stable/26872597. Accessed 13 July 2021.
