Wednesday, July 14, 2010

One Time I Agree With Althouse

Ann Althouse quotes from a Washington Post interview with the head of Zappos.  The last bit:
Tony Hsieh: We offer tours to the public, and our headquarters are in Las Vegas. We will pick you up at the airport, ride in the Zappos shuttle, take an hour long tour and then drop you off at the hotel.

For candidates we do the same thing: We pick them up, give them a tour, and then they spend the day interviewing. But at the end of the interview process, our head of recruiting goes back to the shuttle driver and asks them how they were treated. If they were not treated well when they thought they were off the clock then we won't hire them, it's not even a question.
There are a lot of big shots who, away from the camera and the media, are a**holes. But this is about how you create a culture in your organization. And it's good--certainly makes me more likely to buy again from Zappos, not that a retired codger needs much wearing apparel.

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