At the Beijing airport as the customs official questions you, you get to rate them - there is an electronic box, hidden from their view, that asks for your rating of service.The idea of the Chinese government getting feedback from their customers boggles the mind.
Friday, June 20, 2008
Surprising Factoid of the Week--Chinese Govt Worries About Customer Service
Al Gore, before he was elected President, worried a lot about the government and customer service. Apparently the Chinese (mainland, not Taiwan) do too, because Alex Tabarrok at Marginal Revolution reports: