This report says the federal government doesn't get good marks for its services. But USDA is one of the highest ranking departments. Meanwhile I remember seeing the results of a survey of employee satisfaction within different agencies--IIRC USDA scored near the bottom.
Why? I'd suggest part of the answer might be this: farmers served by FSA seem usually to have close relationships with their local office--that was my impression early on in the 1970s and it seems to be continuing now, judging by the Facebook FSA group. But the local employees seem often to be unhappy with the national office; again I think it was true in the 70s and remains so now. (More accurately I think the employees are ambivalent, so they might easily voice discontent on a survey while being more balanced in a face-to-face.
Granted FSA is only a small part of USDA but the dynamic might well work for most of the agencies. My guess anyway.
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