Federal Computer Week has a long discussion of the challenges records management faces in the current environment:“I love my records management staff,” one said. “They’re fantastic. But they are not database people. They are not technologists.”
I think the bottom line is that "records management" is not a sexy occupation, which means it can descend into a vicious circle: because it's not sexy it doesn't attract the best employees or employees who have experience in new processes and technology, management can ignore it for more crucial issues, employees can ignore records management problems and fail to understand the logic of the rules, and records management issues are ignored in developing new systems. Back in the day, my early days at ASCS, our business processes were pretty much standard across the country: electric typewriters and carbon paper, and information moved on mail carts and clearance folders. No more.
That explains both Hillary Clinton's use of a private email server as well as various figures in the White House under the current administration.
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