I've used the idea of a "last mile" problem before, but didn't really describe it. The "last mile" in the internet is linking a home to the internet. It's relatively easy to run fiber cable around the land. It's like our blood--the veins and arteries are easy, but the capillaries are where it gets complicated. In my mind the American federal government has such a problem--it can't connect reliably with all its citizens in all aspects of society.
I just noticed another instance: Treasury Department has 9 million checks it hasn't gotten to citizens.
The problem is more than 9 million--these are people who are part of the economy--IRS knows who they are, as opposed to people who are "off the grid" entitely.
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