He's head of the NY Passport office and seems to be doing a great job.
The full Slate article is interesting, seeing a balance of autonomy within the standards of the larger organization as critical.
Question: when will Yelp have profiles of the various USDA field offices?
[Seriously, I expect never, because the clientele of these offices doesn't change very often, so there's not much point in posting something on Yelp. Then again, these days you never know.}
[Updated to add reference to Slate.]
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