James Fallows Defends Bureaucracy

Though he may not know it.  This observation from a blog post relating to software is true:

Almost any organized human activity is much more complicated and interesting than you would expect, once you examine its particularity. For instance: I have never taken mail delivery for granted after my earliest paying jobs as a parcel-post sorter and then letter carrier at the local Post Office. People scoff at the USPS, but it pulls off some amazing feats of volume management -- even as today's volume sadly goes down.