SSA, FSA, and Internet Operations

The Post's Federal Page reports a controversy between Social Security Administration and its union, a controversy which may prefigure similar tensions between FSA and its employees.  (SSA is usually considered to have done well in use of the Internet.)

Witold Skwierczynski, president of the National Council of SSA Field Operations Locals, part of the American Federation of Government Employees, sent a letter to the SSA demanding “to bargain over the impact and implementation of the Agency’s decision to shorten the hours field office employees interview the public.”
The letter said that “the Union disagrees with the Agency’s position that most services do not require a field office visit and can be done on the Internet or by the 800 Number.