Essentially, it was a place you went when... you lost your wallet. What the government had done was bring together all the agencies that controlled a document or card that was likely to have been in your wallet. As a result, rather than running around from agency to agency filling out your name and address over and over again on dozens of different forms, you went to a single desk, filled out one set of forms to get new copies of say, your social insurance card, your drivers license, healthcare card and library card.It reminds me of an episode back in my career, perhaps in connection with USDA's InfoShare project. Someone's parent had died, leaving her some farmland, I think in the Shenandoah valley. She had tried going to the USDA offices to get help with what to do, but found the whole process confusing and very frustrating.
There should be a simple process for such cases, although it's much more important (and equally as unlikely) for there to be an "I lost my wallet" office sponsored by any government at any level in the US.
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