Those Inflexible Bureaucrats

In the hotel business. The NYTimes "Haggler" column covers consumer issues.  Today's is on the problem of hotels charging a "resort" [flat] fee not accounted for in the Priceline bid price.  Lots of resistance to revealing such fees up front--the column closes with this:

"“Most of the hotels charging resort fees have told us that, operationally, they can’t bundle the resort fee into the base rate and then guarantee us that their front desk personnel won’t go ahead and charge it again at the front desk,” he wrote in a follow-up"

When government bureaucrats are this inflexible, they get laughed at.