FSA has something called Box Onespan, which appears to be an on-line signature manager. I'm guessing from messages on the FSA Employee group on Facebook that FSA continues to have a hole in its management.
What hole? Someone who worries about the day-to-day operation of the county office; someone who is the authority on the common tools used in the office, who worries about training and answering questions. Instead there's an ad hoc network of county personnel sharing information and tips.
The hole existed, I think, when I worked there and likely still exists. The problem is management in DC is specialized so no one has a unified picture of how things come together in the county office.
IIRC there were occasional efforts in ASCS/FSA to come up with such a picture: training classes for counter clerks, manuals for district directors, and sometime the area/regional directors in DC would have a take.
[Updated to eliminate double negative in title]
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