Had to go to my bank branch today and talk to a real person, who was very helpful BTW. It was the first time in years. I had told a bank rep on the phone earlier that I was confident I could follow the instructions in their online tutorial and manage the matter online.
I was wrong. Whether it's bad memory or fact, I got very confused, partly because of what I perceived as changes in the way the website operated, partly because the software I was running didn't work according to my expectations. I thought, if you can fill out some fields in a form on line, you ought to be able to fill out all of them online. As it turned out, filling out the remaining fields with ink was fine.
I think part of what's happening these days is the addition problem--we add new programs or new features to old programs and we change the organizations. But the new or changed is not tested to be consistent and compatible with the old. The builders of the new have a different take, a different approach,, to their construction, so users/clients/customers find their expectations are faulty.
My wife and I experienced that today, but when I read posts on the FSA employee group on Facebook I see county office employees (and presumably their farmers) having similar problems with what Congress and the administration do.
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