- checking in by entering data at a kiosk, rather than a reception clerk at the waiting area.
- changing the format of the printout summarizing the visit.
- eliminating the weigh-in station--they upgraded the examining table/recliner with one which can register your weight. It also raises and lowers, so your feet can be on the floor instead of dangling in the air.
I'm sort of mocking the healthcare industry here, but it's worth noting that there's a record decrease in the death rate from cancer.