In Defense of Bricks and Mortar

I've often said giving farmers on-line access to FSA programs/operations is the wave of the future.  But now I need to recognize the other side.  Here's a post at Ezra Klein's Wonkblog on the virtues of opening storefronts to sell Blue Cross/Blue Shield health insurance. It will possibly take another generation before Americans are equal to the challenge of understanding online applications.  Maybe even longer.  (I'm sure it will come eventually.) Until then, there's a role for hand holding and in-person explanations.