A Cry from the Heart

Musings from a Stonehead has his problems with computer systems, and ends with this:

What is it about businesses and their computer systems that imposes this sort of daft, pedantic and rigid approach to solving fairly minor problems that a half-intelligent human used to be able to solve in a few minutes?

His problems in part trace to a non-standard address and in part to a system which assumed its customers would not take the initiative.  In other words, the system designers made assumptions about names and processes which were wrong.  And the human operators are thinking in terms of those processes.   It's the sort of thing a government bureaucracy would have done, except this is a big bank.  (Doesn't Dilbert work in the private sector?)