The study, focusing on the experience of Kaiser Permanente in Hawaii when it implemented electronic health records, secure e-mail and a Web portal, found that patient visits declined 26 percent from 2004 to 2007.Makes sense to me. Matter of fact, Kaiser has the same setup in the DC area and I've used email to avoid office calls. I think it works well for those who are averse to doctors (me) anyway but who also have a bit of hypochondria (me again) and who are into researching on the Internet (me). An ache triggers the research, but email allows me to scratch the itch without wasting the good doctor's face time.
This effect may be just as important as the other pluses: "The long-awaited transition from paper to electronic records is considered essential if doctors and hospitals are to improve coordination of care, manage patients with chronic disease, lessen the wide variation in how medicine is practiced and monitor quality." from the Milwaukee Journal-Sentinel
[Had a comment on the original post I wanted to get rid of --hence the revision. But I'm taking advantage of it to add a comment on the Wash Post op-ed questioning health IT. While the arguments have weight, IMO one could make the same arguments against many of the advances over the last 100 years. There's always trade-offs and a learning curve. But basically I believe in progress.]
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