This apparently from a volunteer helping in Katrina:
"Apparently being a bureaucrat, like riding a bicycle, is something you don't forget. The initial uneasiness that I feel in any new situation vanished the moment I started filing. I became involved in the game. Could I file faster than the person next to me? Could I keep ahead of the in-box? Could I find the case that was misfiled under the girlfriend's last name? I'm always trying for my personal best. I can throw myself into the mundane with enthusiam that's not faked. In the larger scheme of things, maybe filing papers isn't that important. But to the people sitting in line hour after hour, anything that can shorten the time spent waiting helps."
Bureaucracy makes things into routines, which is bad and good. There's some good advice about working within a bureaucracy as well.
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