Metropoulos’ recipe was threefold. First he spent $110 million modernizing the remaining factories–everything from a utomation (massive, new $20 million Auto Bakers) to improving air flow in the bakeries so they’d be more tolerable for workers in the hot summer months. “You must improve employee conditions, fix the cracks on the floor and those types of things,” says Metropoulos. “It affects the pride, energy and culture of the plant, and that translates into everything.” Next came a $25 million SAP software system to manage inventory and logistics.The point is the owners of an enterprise (like the public) have to make their employees feel valued.
(Even if you disagree with the moral I drew from the story, I recommend the story.)