Reforming Bureaucracy--Empowering Operatives

Last night Lehrer Newshour had another in its series of interviews with people on immigration. The interviewee was an immigration lawyer. She mentioned a case where the waiting for legal immigration (from the Philippines?) would take 12 years, during which no visitor visa would be allowed. She mentioned another case of a high school student who would be sent back because she had no adult advocate here (parents split, father brought her here, then split, etc.) which even Immigration agreed was deserving.

That leads to a thought. With computers and databases, it's easy enough to track histories. So we could empower "operatives" (James Q. Wilson's term for the front-line bureaucrat) to make decisions and track how good or bad they are. For example, in the case of immigration, allow each frontline worker to let in two people a year under a special program. Track the history of the people let in and tie it back to the worker. So if Joan Doe lets in someone who runs afoul of the law, that should impact her ability to make future decisions, her promotability, her pay, etc. Contrarily, let in someone who becomes a good U.S. citizen and you get rewarded.

We could apply the same principle in other bureaucracies.

Caps Lock

Eugene Volokh here supports the campaign to remove the Caps Lock key. From the comments it seems that lawyers still use all caps (and in some cases monospaced fonts). But then, don't the Brits still wear wigs?

More on FBI Computers

George Buddy of Buddy's Bemusings alerts me to this article by Jonathan Alter in Newsweek critical of the FBI's computer efforts, which raises some additional thoughts:

• No good liberal is surprised that a government contractor is in it for the money. When I was a government bureaucrat I always thought I could do a better job than the contractors, but then I always was a know-it-all. One of the problems with contractors is that they are basically used-car salesmen, by which I mean that they're con-men and women. More seriously, there's the same imbalance of information as the economist Akerlof famously identified with used cars and won the Nobel Prize for. The seller (the contractor) knows more about its capabilities and software than does the buyer (the government).
  
• Having said all that, I don't buy the Alter's idea that the FBI's system is so simple that 12 contractors could have done it. It may look simple to us outsiders, but not to insiders.
  
• But given the environment, Freeh should have hired a contractor to devote 12 man-years to the job of building a kernel system, that could have expanded and evolved as the FBI started to learn the capabilities of PC's and the Internet and the process of developing software and as software has changed over the last 15 years. Trying to do a big system all at once was asking for trouble. (NASA got us to the moon, but on an evolutionary path of development.)

I give Alter credit for citing Harshaw's rule one (without the credit): "If you’ve read even one of the 500,000 articles in the popular press about software development, it’s obvious that the first try never works."

Most Ridiculous Bureaucrat Award

Cold War Missiles Target of Blackout: "The Bush administration has begun designating as secret some information that the government long provided even to its enemy the former Soviet Union: the numbers of strategic weapons in the U.S. nuclear arsenal during the Cold War.

The Pentagon and the Department of Energy are treating as national security secrets the historical totals of Minuteman, Titan II and other missiles, blacking out the information on previously public documents, according to a new report by the National Security Archive."

Perverts, Liars, Christians and Bush

An interesting collection of articles in the Times and Post today:

• The Times' Eichenwald explores the online world of pedophilia here--From Their Own Online World, Pedophiles Extend Their Reach. He documents the extent to which pedophiles construct their own world, in which children come on to them and pedophilia is a civil rights cause.
  
• The Times also carries this story about a painting of Jesus in a West Virginia school, raising church-state issues. (The painting is the version I remember from the 40's, a very handsome man with long hair with eyes uplifted. At that time, Jesus was the only long-haired person. I'm certainly no expert, but he doesn't look Jewish at all to me.) It includes a quote that the U.S. was a Christian country, founded on Christian principles.
• Turning to the Post, Shankar Vedantam in his science column reports on research showing how much people cheat, and the excuses they give themselves as justification.
• And finally, in the funniest article, the Bush administration has decided that the number of U.S. missiles in 1969 is classified.
  

Why link them together, other than to create a striking header? Because they all show instances of what I might call "housekeeping"--the very human and birdlike quality of straightening out one's environment to make it more to your liking. The pedophiles aren't any less human than the rest of us; they're just more obvious about it.

Discussion of FBI and Computers

Here's a link to the Post on-line discussion of today's article on FBI and computers. My comment is "Reston, VA", but all the comments were on target. Unfortunately it's not a sexy subject, bureaucratic systems seldom are.

FBI and Computers

I blogged on this back when the FBI project was scrapped. (See here , here, and here--matter of fact, it may be my favorite subject.) Today the Post reviews the fiasco here--The FBI's Upgrade That Wasn't placing some of the blame on the contractor who failed to hold the FBI's feet to the fire. But I liked this quote:

"The setup was so cumbersome that many agents stopped using it, preferring to rely on paper and secretaries. Technologically, the FBI was trapped in the 1980s, if not earlier.

'Getting information into or out of the system is a challenge,' said Greg Gandolfo, who spent most of his 18-year FBI career investigating financial crimes and public corruption cases in Chicago, Little Rock and Los Angeles. 'It's not like 'Here it is, click' and it's in there. It takes a whole series of steps and screens to go through.'

Gandolfo, who now heads a unit at FBI headquarters that fields computer complaints, said the biggest drawback is the amount of time it takes to handle paperwork and input data. 'From the case agent's point of view, you want to be freed up to do the casework, to do the investigations, to do the intelligence,' he said."

It's the old problem. People will bypass your system unless it accomplishes something useful for them. That means you either have to design it well, or have a system that has the users by the short and curlies (i.e., if you don't use the system, you can't get paid).

Governmental Inefficiency at the FBI

The Post starts a series on the FBI in today's world with a look at the training program for new agents at Quantico here--Old-School Academy in Post-9/11 World:

"An obsolete computer system is also a problem for new-agents-in-training, or 'NATS,' as they are called at Quantico.

'That is one of the big frustrations here,' said Supervisory Special Agent Karen E. Gardner, chief of investigative training at Quantico. 'If the American people expect us to connect the dots, we've got to train to do it. We don't have the computer networks here to do that.'

FBI officials said the bureau plans to build a multimillion-dollar state-of-the-art intelligence center at Quantico equipped with secure classrooms and classified computers. But it won't be ready for eight years."

FDR's War Department built the entire Pentagon in a shorter time, 16 months to be exact. I guess that's the difference between the "greatest generation" and the Bush(-league) generation.

Maids for Frosh? THIAH (To Hell in a Handbasket)

From a Post story today on new dorms for college students, being built privately:

Way-Out-of-the-Norm Dorm: "GWU's new freshman dorm has a maid service to clean the bathrooms and vacuum the rooms -- no more sticky beer patches on the floor."

I knew the world was going to hell in a handbasket when the Army contracted out KP duty (everyone under 50 will have no idea what it is). But this is the icing on the cake.

Native Americans, Immigrants, and the Religious Right

The Times had a piece today, How to Make Sure Children Are Scientifically Illiterate,
with links to the recent international survey of how many people believed in evolution (US just above Turkey at the bottom of the scale) and taking off from the recent Kansas school board voting:

"A key concern should not be whether Dr. Abrams’s religious views have a place in the classroom, but rather how someone whose religious views require a denial of essentially all modern scientific knowledge can be chairman of a state school board."

While my knee jerk reaction is to agree, sometimes old age causes my knee not to jerk. Today I'm wondering: liberals usually favor Native Americans and immigration (also a big story today) and oppose the religious right, as in this piece today. But when you think about it, I suspect many immigrants (particularly the non-college educated) and many Native Americans share with the religious right a disbelief in evolution. But we forget that.