tag:blogger.com,1999:blog-10238534.post2716333158424019964..comments2023-11-05T04:35:19.263-05:00Comments on Faceless Bureaucrat: SSA a Model for Online Operations at FSABill Harshawhttp://www.blogger.com/profile/02094598931693185805noreply@blogger.comBlogger2125tag:blogger.com,1999:blog-10238534.post-2249626702223129632012-02-10T16:56:11.447-05:002012-02-10T16:56:11.447-05:00It's complicated. Why do "age demographi...It's complicated. Why do "age demographics" in FSA mean resistance to computers when 40+ percent of 62+ year olds will use computers to apply? I think the answer is we all fear change and need an incentive to try things. In the case of retirees, the attraction of avoiding a trip to the SSA office and the waiting line is sufficient. But there's no real incentive for an FSA bureaucrat to try something different, particularly if things go ka-blooey and you end up on the wrong end of a Congressional hearing.Bill Harshawhttps://www.blogger.com/profile/02094598931693185805noreply@blogger.comtag:blogger.com,1999:blog-10238534.post-40811816345526053912012-02-07T08:09:23.602-05:002012-02-07T08:09:23.602-05:00All I have ever heard for the argument against cha...All I have ever heard for the argument against change (use of newer technology) is the older farmers will never get on a computer. This information nullifies that argument. I think most of the resistance to change is from within the Agency, due to the age demographics of the Agency. Some of it could also be a lack of understanding or imagination as to the application of technology. I guess time will take care of it if nothing else.Anonymousnoreply@blogger.com