I remember a group of us (middle managers from SCS, ASCS, and maybe other agencies) having an after-dinner conversation in roughly 1995. I expressed some desire for better feedback on directives (I think), and Paul A. said it could be done with the Internet/World Wide Web (I'm not real sure of the dates or the innovation at issue but this is what makes most sense in retrospect. I had some familiarity with the Internet, having been a Compuserve subscriber for several years and had heard about the web.
Anyhow, today I find these stats at the World Bank:
"Today, 95% of the global population have
access to a digital signal, but 5% do not; 73% have mobile phones, but
27% do not; slightly less than half of all people (46%) have internet,
but the majority do not; and only 19% of the world’s population has
broadband. There also are persistent digital divides across gender,
geography, age, and income dimensions within each country."