Trying to be good and do taxes early this year. Need my statement from OPM. Their website has not, to my eyes, been updated in some years. Usually these days a commercial site has a "Sign in" button in the upper right corner which allows access to the customer account. Not so for OPM. They have "Services Online" stuck in the middle of the page. It should be obvious to the observant, but it wasn't to an old geezer.
Next, for some reason my password manager and OPM's software are allergic to each other. Over the years I've tried a few times to get into the site. I've never been able to manage it, without having to reset my password (part of the problem is the weird way they handle account numbers).
Finally they have two questions to determine whether you can request a new password by email or by snail mail. That's fine, except who remembers whether one's accessed the site within the last 15 months and set up security questions? I certainly don't. Consequently, OPM may be stuck not using an automated process to reset my password.