Wednesday, November 16, 2011

Bureaucrat Scores

Lifted from a comment on Ta-Nahesi Coates blog

I would like to take this opportunity to deeply thank the people on the dispute line for the Department of Labor in Maryland. There was a problem with my severance pay affecting when my unemployment started, they sent me a letter saying they'd call at 1PM. They called me exactly at 1, addressed the issue in about 30 seconds, answered a bunch of questions I had and caught and fixed a mistake on my e-file that I didn't even knew I made. All in about 5 minutes. Easily the greatest customer/client service I've ever received, public or private, and it was from a state bureaucrat at a call center.

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